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Delivery & Tracking

The Delivery & Tracking page allows you to configure how your public tracking pages and delivery interactions behave.

It includes four tabs:

  • Delivery Tracking
  • Proof of Delivery
  • Reschedule Notification Settings
  • Dispatch Settings

Delivery Tracking

Delivery Tracking – top section

Interactive Delivery Management

Configure how customers can manage their delivery:

  • Delivery reschedule cut off – Defines how long before the scheduled date rescheduling is allowed.
  • Logo – Upload your company logo to display on delivery tracking pages.

This section controls customer-facing delivery interaction.

Page Customisation

Delivery Tracking – Job Details + Milestones sections

You can control which fields are visible on the tracking page.

Each row allows you to:

  • Enable or disable a field
  • Rename the display text shown to customers

General

Controls global tracking page elements: - Powered by label
- Add Delivery button

Job Details

Control which job information is displayed: - ETA (planned and updated)
- Signature time
- Accept / Reschedule / Schedule buttons
- Delivery instructions
- Address
- Job UID
- Tracking ID
- Sender
- Delivered by
- Attachments and Proof buttons

Delivery Milestones

Control which status milestones are visible: - Created
- Planned
- Started
- Delivered
- Custom status messages

Delivery Scheduling Modal

Customize the rescheduling interface: - Delivery Scheduling title
- Option labels
- Comment field
- Reschedule button
- Schedule Delivery button

This allows you to tailor the tracking experience to match your branding and workflow.

Proof of Delivery

Proof of Delivery tab

Configure how Proof of Delivery (PoD) documents are presented.

You can define:

  • Header text
  • Default sender
  • Delivered by text
  • Logo

These settings affect how PoD documents appear when viewed or downloaded.

Reschedule Notification Settings

Reschedule Notification Settings tab

Configure email notifications sent when a delivery is rescheduled.

You can:

  • Enable or disable notifications
  • Set the notification subject
  • Define the notification body
  • Add one or more recipients

Dispatch Settings

Dispatch Settings tab

Control visibility of additional job data:

  • Show Units
  • Show Returns